Customer Service

Shipping Times and Costs

1. Complimentary ground shipping within 1 to 7 business days
2. In-store collection available within 1 to 7 business days
3. Next-day and Express delivery options also available
4. Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
5. See the delivery FAQs for details on shipping methods, costs and delivery times

Payment Methods

Fiwan accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
• Fiwan features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Exchanges, Returns and Refunds

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.